FAQ

Water-Fed Pole Systems (WFP) are a means for cleaning windows where purified water is pumped along a hose to a brush, which is used to agitate dirt and grime on the windows and frames. The purified water is then used to rinse off the residue from the window. As the water has had all impurities removed from it, it will dry streak free.

Sometimes it can take one or two times for us to be able to get rid of those years of residue that has built up on your windows so we don’t always guarantee perfectly clean and fresh windows after the first clean. Sometimes it takes two or three attempts to blast away all that detergent and other cleaning products but it will happen and once it does, your windows will sparkle with a natural shine.

We have tried to make paying your bill easy, we accept: Cash, Card & Bank Transfers. All the information you need is on our Pay My Bill page.

Due to the pure water used in the poles, the windows will be left wet and will dry naturally with no streaks or smears. By wiping them with a cloth, all this would do is spoil this finish and possibly make the window smudged again. What the poles do is make use of the natural elements to do the job.

All of our window cleaners are trained in both traditional window cleaning and Water-Fed-Pole Systems. If you want your windows cleaned using the traditional method we would first need to determine whether it is safe to do so. If so we will be happy to clean your windows using a mop and squeegee. There is normally an additional charge for this service.

Yes, rain water falls quite pure so it is possible to use it in light / moderate rain. However, freezing temperatures can pose a problem, ordinary tap water freezes at around -0.5 degrees centigrade, our purified, de-ionised water freezes at 0 degrees. When there is a particularly hard frost we may fall slightly behind, but our team of dedicated professional window cleaners soon catch back up.

First and foremost the benefit of WFP is safety. The elimination of the need to use ladders is important as it allows our window cleaners to service our customer’s windows safely. In addition to the benefits to us there are also benefits for our customers. Because of the way WFP systems work, all of the window including frames ans windowsills are cleaned more thoroughly and not just the glass. This means that windows tend to stay cleaner for longer.